We are seeking a dynamic and motivated Field Service Technician to join an innovative, global AgTech company. Phytech is cutting-edge and backed up by a team of professionals who are dedicated to one, solitary goal - making growers more successful.
Job Summary
The Field Service Technician plays a crucial role in providing technical support and service to customers in the AgTech industry. This position involves traveling to customer sites, conducting equipment installations, troubleshooting, maintenance, and removal/relocation of equipment. This role serves as a key liaison between back office support and its customers, ensuring customer satisfaction and contributing to the overall success of the organization.
Job description
Provide fast and efficient customer service to end-users
Provide system installations, maintenance and troubleshooting of hardware
Work closely with technical support team to solve technical issues
Report accurate status of all required tasks
Complete regular daily-assigned outdoor field work
Adhere to geographic mobility between multiple locations per day
Other duties, as assigned
Job requirements
Strong technical skills and problem-solving aptitude to effectively troubleshoot and resolve complex machinery and equipment issues
Excellent verbal and written communication skills for clear reporting and effective customer interactions
Possession of a valid driver's license and strong navigational skills to travel to customer sites
Physical capability to pull, push, and lift objects weighing up to 75 lbs, as necessary for equipment installations and maintenance
Ability to stand, bend, and stoop for extended periods during equipment maintenance
Willingness and ability to work outdoors in varying weather conditions, including heat, cold, rain, and dusty environments
Proficiency in navigating uneven terrain as required
Competence in safely and effectively operating hand power tools, agricultural machinery, and vehicles
Work autonomously, with little guidance
Complete assigned tasks under time requirements and seasonal constraints
Strong customer orientation and service focus
Full-time work commitment to meet the demands of the role
Preferred
Bilingual - English/Spanish
Hands-on agricultural experience
Benefit offerings
Well-defined career path in a growing AgTech industry
High degree of autonomy and flexibility
Competitive hourly wage
Robust benefits package, including medical, dental, and vision insurance coverage
401k program with matching opportunities
Fleet vehicle for business-use, company-provided cell and laptop (if necessary), fully-stocked toolkit