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Customer Success Manager / California
Phytech is a fast-growing Agtech company with a technology designed to improve irrigation efficiency, plant health, crop yields, and crop quality.
We are searching for agriculture professionals who enjoy working in a fast-paced environment and take pride in changing the way crops are grown.
Help the world's top growers - Customer Success Manager position in California
We are seeking a dynamic and motivated Customer Success Manager to join our innovative global agricultural technology firm. Phytech’s products and services are backed up by a team of industry professionals who are dedicated to one goal: making our farmers successful!
The Customer Success Manager will work directly with our farmers and help them fully utilize Phytech technology to achieve a better farming practice. You'll be the farmer-trusted advisor ushering the agriculture industry to its next phase of innovation.
We believe that the agriculture world is facing a big opportunity as technology quickly penetrates the market. This is a unique opportunity to accelerate your career with a team full of passionate, committed people who are excited to transform agriculture!
Required Skills and Experience
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Demonstrated achievements working in the Agriculture industry
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Passion for Agriculture and farmers’ success
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Proven experience building relationships with growers in California
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Desire to positively impact your community by helping farmers optimize production
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Agriculture-related degree from an accredited university preferred
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Certified Crop Adviser or Pest Control Adviser license preferred
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Monitoring /Automation Technician - Yakima/TriCities, WA
About the role
In this role, the employee facilitates the installation, operation, monitoring, and maintenance of computer-controlled irrigation and hydraulic systems. They will work regularly with low-voltage electrical components, hydraulic controls, and other electro-mechanical devices (valves, pumps, filters, chemical injectors, etc). The primary region for this work will be in the tri-cities area.
Responsibilities and Duties:
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In cooperation with the warehouse manager, organize project materials, coordinate delivery to the job site, and manage job site inventory
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Communicate job status with supervisor, customer success manager and customers
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Keep detailed records of project status, equipment usage, inventory usage
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Train customers on the use of automation software and automation systems, including manual overrides, simple troubleshooting, etc.
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Install irrigation and other hydraulic controllers including radios, solar panels, antennas, antenna masts, valve solenoids, pump relays, critter guards
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Install (trench when necessary) conduit and run wire to interconnect devices
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Troubleshoot components and processes and if needed, replace defective hardware and test functionality before leaving a site
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Calibrate sensors and ensure water meters, switches and other devices are reporting accurate values
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Test valves, pumps and other outputs for proper functionality
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Provide remote and on-site support, in rare cases, respond to emergency support calls on Saturday.
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Provide fast and efficient customer service to end-users
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Provide system installations, maintenance and troubleshooting of hardware
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Work closely with technical support team to solve technical issues
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Report accurate status of all required tasks
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Complete regular daily-assigned outdoor field work
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Adhere to geographic mobility between multiple locations per day
Qualifications and Skills:
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Must have a desire to work outdoors and travel frequently
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Must have a High School diploma or equivalent, Associates Degree preferred
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Must be a fast learner, self-motivated and organized
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Must have a passion for customer satisfaction
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Willing to work with a team
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Professional communication skills are essential
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Simple electronic knowledge of voltage / current preferred but not required, training will be provided
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Mechanical abilities and familiarity with basic hand / power tools required
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May be required to lift/move items in excess of 75 lbs.
Preferred:
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Bilingual - English/Spanish
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Hands-on agricultural experience
Salary and Benefits:
This position is paid hourly with optional overtime in accordance with State / Federal regulations. Wage placement depending on experience and qualifications. Benefits include:
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Medical, Dental, Vision insurance
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Company-paid life insurance
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Flexible Spending Account & Dependent Daycare Spending Account - HSA Account
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401K (starts after 90-day waiting period), with company match up to 4%
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Vacation: 2 weeks/year, sick days, five floating holidays, 10 company observed holidays
Automation Manager / WA
About the role
In this role, the employee will supervise and lead a team of automation technicians to accomplish installation projects. The supervisor facilitates the installation, operation, monitoring, and maintenance of computer-controlled irrigation and hydraulic systems. They will work regularly with low voltage electrical components, hydraulic controls, and other electro-mechanical devices (valves, pumps, filters, chemical injectors, etc).
Automation Technician Responsibilities:
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Install irrigation and other hydraulic controllers including radios, solar panels, antennas, antenna masts, valve solenoids, pump relays, critter guards
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Install (trench when necessary) conduit and run wire to interconnect devices
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Troubleshoot components and processes and if needed, replace defective hardware and test functionality before leaving a site
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Calibrate sensors and ensure water meters, switches and other devices are reporting accurate values
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Test valves, pumps, and other outputs for proper functionality
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Provide remote and on-site support, in rare cases, respond to emergency support calls on Saturday
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Train customers on the system once it is automated
Supervisor responsibilities:
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Recruit, train, and guide automation technicians
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Manage work schedules and timecards
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Provide troubleshooting
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Train customers on the use of automation software and automation systems, including manual overrides, simple troubleshooting, etc.
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Work closely with the Operations Manager on equipment needs, priorities, ongoing projects, and real-time issues
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Consult with Director of Automation to resolve complex issues
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Oversee automation projects and report daily status to the operations manager
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Ensure pickup trucks and equipment are maintained as required
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Ensure that safety policies are strictly adhered to
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Other duties as assigned
Qualifications and Skills:
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Management capabilities – leading a team for high performance
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Strong communication skills - written and oral
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Must have a passion for customer satisfaction
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Must have a desire to work outdoors year-round and travel frequently
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Must have a High School diploma or equivalent, Associates Degree preferred
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MS & Google computer skills. NetSuite and FSL preferred but not required, training will be provided
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Technical and problem-solving skills
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Ability to complete assigned tasks under time requirements and seasonal picks
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May be required to lift/move items in excess of 75 lbs.
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Full-time job
Benefits:
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Medical, Dental, Vision insurance
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Company-paid life insurance
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Flexible Spending Account & Dependent Daycare Spending Account - HSA Account
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401K (starts after 90-day waiting period), with company match up to 4%
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Discretionary Vacation Policy, 10 company observed Holidays
Regional Sales Manager / California
About the role
Location: California
Phytech is seeking a Regional Sales Manager to join our growing team. In this role, you will be responsible for developing and implementing sales strategies to achieve revenue targets and drive your team's growth for California (and parts of Arizona). You will manage and inspire a team of sales professionals to sell the value of Phytech technology to the largest growers in California. You will work closely with growers and partners to identify their needs and provide solutions that deliver value and build strong relationships.
Responsibilities:
● Develop and execute sales plans to achieve revenue targets in your assigned region.
● Build and maintain relationships with customers, partners, and other stakeholders to identify business opportunities and drive growth.
● Provide agricultural technical expertise and support to customers and partners to ensure their success with Phytech's products and services.
● Conduct market research and analysis to stay up-to-date with industry trends, customer needs, and competitive landscape.
● Collaborate with cross-functional teams, including product development, marketing, and customer success, to ensure a cohesive approach to sales and customer engagement.
● Prepare and present reports on sales performance, pipeline, and forecasts to senior management.
● Manage and coa
Requirements:
● Bachelor's degree in Business Administration, Agriculture, or related field; Master's degree preferred.
● Minimum of 5 years of experience in ag sales, with a proven track record of achieving revenue targets and driving growth. ● Experience working in the agriculture industry, preferably in ag tech or related field.
● Strong knowledge of sales principles, methods, practices, and techniques.
● Excellent communication, interpersonal, and negotiation skills.
● Ability to work independently and collaboratively in a fast-paced environment.
● Willingness to travel frequently within the assigned region.
● If you are a self-motivated, results-driven sales professional with a passion for ag tech and a desire to make a difference in the agriculture industry, we encourage you to apply for this exciting opportunity at Phytech.
Benefits Package:
● Career horizon with an industry-leading Ag-tech company
● Competitive salary & success-based commission plan
● Medical, dental, vision, and life insurance coverage
● Flexible Spending Account & Dependent Daycare Spending Account - HSA Account
● 401k with company match up to 4%
● Discretionary Vacation Policy, 10 company observed Holidays
● Fleet Vehicle (for work use only), laptop, company phone